How many of you are
uttered a command to your Alexa device and it didn’t respond? Several time that
you lost the count, right? Well, you are not the only one, as many of the users
are experiencing the same. The problems implies, when users ask for Alexa to
play a song, but it doesn’t play music from your Amazon Music or any other
service. Well, if you going through with the Music or Media Not Playing with Alexa issue, then you must know the
right steps to deal with the issue and fix it on time.
To fix up everything, you
need to do following manual steps as mentioned in this guidebook and utilize
them to resolve the technical glitch as soon as possible.
#1 Check Out Your Internet Connection
There have been times,
the users faces internet issues and ended up with problem causing Music or
Media Not Playing with Alexa. Well to rectify this issue, one should check
their internet connection and make sure everything works as picture perfect as
it should be.
#2 Check Your Current Streaming Devices
Don’t say you are playing
songs through the Amazon app or other Echo product through the same Amazon
account. If it is so, then you can’t be able to stream music on other gadgets
by using the same Amazon account. This is because, Amazon Prime members allows
you to stream the services only on a single device at a time. It is recommended
to the users to make sure to turn off any connected devices that you are not
using to resolve the issue.
#3 Identify Your Subscription
To make everything
smoother and more convenient, you will definitely need an active subscription
to either Amazon Music Unlimited or Amazon Prime to play songs with Alexa. If
you don’t have an active subscription of one of these, then it’s quite possible
that you might face Music or Media Not Playing with Alexa issue.
In order to view to
current subscription details, pursue the below mentioned steps:
·
To begin with
open the Amazon website and select your country. Then complete the log in steps
with your account details.
·
Now, in the
next step, tap on your name at the top and select the Memberships &
subscriptions button.
Note: In some countries, you will receive a different option such as Your
Prime Membership rather than Memberships & subscriptions.
·
Once you
complete the above-mentioned step, you will be able to find all your active
subscriptions listed in the page.
#4 Set Your Prime Account as Default Music Provider
If you have set up and
configure multiple music providers in the Alexa app, you will surely need to
add the service name to the music command, if in case it isn’t the default one.
To do the process, take a look at the given steps:
·
Open the Alexa
app and click on the three-bar icon located at the top of the screen.
·
Then, select
Settings from it, and go to the Music tab.
·
Now, click on
Default Services and choose Amazon Music to complete the step.
#5 Restart Your Echo Device
Restarting your device to
fix Music or Media Not Playing with
Alexa issues, sometimes works wonders as it will help you to eliminate the
issue within a couple of minutes. To begin with, you should start the process by
resetting the power cycle for your Echo. For that, at the initial stage remove
all the power cable and accessories from the Echo. Then, wait for sometimes at
least 20-30 seconds before plugging it back. Once plugged in, try to play the
music from Amazon Music using Alexa virtual assistant.
Well, we hope, you get
all the all the necessary information in related to fix Music or Media Not Playing with Alexa. In case, you find it
difficult to perform these troubleshooting steps, give us a call on Alexa Helpline Number and we are ready to help you.
